SALTED SMART INSOLE

Shipping Method  : Via DHL International

Shipping Location : All countries

Shipping Cost : Calculated based on the location

Ships in : 1 ~ 2 Weeks

Tax & Tariffs : We are not responsible for taxes and tariffs, buyers other than United States and Korea shall contact their country's DHL station for more information.

Delivery :

In case delivery is delayed due to remote shipping location (i.e. mountains or islands) or any other issues., please contact the associated courier service company to track your package and estimated delivery.

Notice : For any return or exchange made from a change of mind, Salted Venture is not responsible for the shipping cost. (For details, please refer to the section below or user manual)

For refunding,
If you change your mind about the item, you will be responsible for international shipping cost for refunding.
If it's international shipping, it will be cost about $30 (From your country to Korea)

For exchanging,
If you change your mind about the item(including changing shoe size), you will be responsible for international shipping cost.
If it's international shipping, it will be cost about $60 (From your country to Korea &  From Korea to your Country)

As a completely assembled product, repair via replacement or patch is not possible, and any damage occurred due to excessive handling outside of its intended use (as listed below) are not subject to warranty or compensation.

SALTED Shoes Caution

• Avoid any oily substance from getting in contact with the shoes.
• Color of synthetic leather or fabric may change due to water or friction.
• Please be careful on wet or slippery surfaces.
• Salt (i.e. seawater) may cause product corrosion.
• Avoid leaving in places with high temperature and humidity for a long time
• Using shoe trees or papers to fix shoe shape is recommended for storing.
• Avoid placing near heating equipment or fire.
• Do not put too much stress on the shoes and tighten its laces.
• Injury may arise when an adult or teenager attempts to wear the kids’ shoes.
• Wearing with too long or short toe nails may cause an injury.
• For golf shoes, please wear socks that are appropriate for the sport.
• Avoid excessive usage on worn-out surfaces to prevent slipping.
• Please avoid washing the shoes or using them for an extended period of time in severely wet conditions.
• In case the shoes get wet, wipe them with dry fabric.
• Stuff dry paper or fabric inside the shoes and let them dry in well-ventilated area.
• Avoid forcefully drying the shoes using stove or hair dryer to prevent shape deformation.

SALTED Sensor & Case

• Repair is impossible for shoes that have been intentionally torn apart or reassembled.
• Using in extremely cold, hot, or temperature fluctuating environment may reduce the accuracy of data.
• Space underneath the insole may generate sound when wearing.
• In place with multiple Bluetooth transmission signals, paring may not work smoothly.
• Excessive distortion and shock may cause damage on and reduce life of the sensors.
• Removing the battery is recommended when not in use.
• Avoid how air blow and exposure to electromagnetic waves.

Heavy weight lifting may reduce life of the sensors.

To qualify for an exchange or refund, the product must be returned within 7 days of purchase (or delivery) directly to the store where it was purchased or via post unused along with user manual and proof of purchase included in its original packaging (box) all without damage. Please keep in mind that this regulation does not apply to damages from mishandling or considered fault of consumers based on consumer dispute settlement reference.

Quality Guarantee

We guarantee that this product is manufactured under strict quality control and inspection processes and in case of any manufacturing defects or product issues occurring under the normal use, we warrant our goods as follows:

1 Year Limited Warranty

This product shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, either refurbished or non-refurbished. However, additional cost for module replacement may arise in such cases.

Please include your proof of purchase or receipt for warranty validation. For pre-ordered product(s), warranty period starts from the date of delivery.

Exchange (Size, color, quality defect)

Within 7 days from delivery, unused
(No manufacturing issues and not yet activated, in a brand new condition)

If you change your mind about the item(including changing shoe size), you will be responsible for international shipping cost.
If it's international shipping, it will be cost about $60 (From your country to Korea and from Korea to your Country)

Refund (Change in mind, poor quality product return)

Within 7 days from Delivery, unused
(No manufacturing issues and not yet activated, in a brand new condition)

If you change your mind about the item, you will be responsible for international shipping cost for refunding.
If it's international shipping, it will be cost about $30 (From your country to Korea)

Damage Compensation Regulations

For damage compensation or repair, please call our customer service (+82-2-552-0815, Available EST 8:00PM to 5:30AM) or email cs@saltedventure.com for guidance on the process. Product(s) that has been used, damaged due to mishandling, or past its limited warranty period (1 year) is not subject to any warranty or compensation, but can be repaired at the cost of individual’s own expense.